This Limited Warranty and Shipping Policy is subject to the provisions of our Terms of
Service (the “Terms”). All terms not defined herein will have the meanings set forth in the
Terms. This limited warranty can also be found online at https://miko.ai/
WE ONLY OFFER REFUND OR STORE CREDIT OF YOUR MIKO PRODUCTS THAT ARE
SUBJECT TO VALID WARRANTY CLAIMS WITHIN 30 DAYS FOLLOWING YOUR INITIAL
PURCHASE, AS FURTHER DESCRIBED IN THE “LIMITED WARRANTY” SECTION BELOW.
WE WILL NOT OTHERWISE OFFER ANY REFUND OR STORE CREDIT: (I) IF YOUR MIKO
PRODUCT IS NOT SUBJECT TO A VALID WARRANTY CLAIM; OR (II) IF THE WARRANTY
CLAIM IS INITIATED AFTER 30 DAYS FOLLOWING YOUR INITIAL PURCHASE.
THE WARRANTY DESCRIBED IN THIS POLICY APPLIES ONLY TO MIKO PRODUCTS
PURCHASED DIRECTLY FROM OUR WEBSITES. Miko Products purchased through other
sellers, such as other online retailers or in stores must be returned in accordance with their
respective returns and refunds policy.
What is Covered by the Warranty?
Miko warrants each Miko Product against defects in materials and workmanship under normal
use in accordance with Miko's published guidelines for a period of ONE (1) YEAR from the date
of original purchase by the end-user purchaser (“Warranty Period”). Miko’s published
guidelines include but are not limited to information contained in technical specifications, user
manuals and service communications.
Except where prohibited by applicable law, the warranty is nontransferable and is limited to the
original purchaser and the country in which the product was purchased. If your Miko Product
was originally purchased by someone else as a gift for you, as shown by a gift receipt, you will
be considered the "original purchaser."
How Consumer Law Relates to this Warranty
THE WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE
OTHER RIGHTS THAT VARY FROM STATE TO STATE (OR BY COUNTRY OR PROVINCE).
OTHER THAN AS PERMITTED BY LAW, MIKO DOES NOT EXCLUDE, LIMIT OR SUSPEND
OTHER RIGHTS YOU MAY HAVE, INCLUDING THOSE THAT MAY ARISE FROM THE
NONCONFORMITY OF A SALES CONTRACT. FOR A FULL UNDERSTANDING OF YOUR
RIGHTS YOU SHOULD CONSULT THE LAWS OF YOUR COUNTRY, PROVINCE OR STATE.
IMPLIED WARRANTIES EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED
WARRANTIES (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED
IN DURATION TO THE DURATION OF THE APPLICABLE WARRANTY PERIOD.
Some jurisdictions do not allow limitations on the duration of an implied warranty, so the
above limitation may not apply to you.
LIMITATION ON DAMAGES
TO THE EXTENT PERMITTED BY LAW, THE WARRANTY AND THE REMEDIES SET
FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND
CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED.
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, MIKO’S LIABILITY SHALL
UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE
DEFECTIVE PRODUCT, NOR SHALL MIKO BE LIABLE FOR ANY INCIDENTAL, INDIRECT,
SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF
PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR
IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF
MIKO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages,
so the above limitation or exclusion may not apply to you.
What is Not Covered by the Warranty?
The warranty does not apply to any non-Miko branded hardware products, or any software,
even if packaged or sold with Miko branded hardware. Other sellers may provide their own
warranties to you. Software distributed by Miko with or without the Miko brand is not covered by
the warranty. Please refer to the Terms for details of your rights with respect to its use. Miko
does not warrant that the operation of the Miko Product will be uninterrupted, secure or errorfree. Miko is not responsible for damage arising from failure to follow instructions relating to the
Miko Product’s use.
The warranty does not cover problems or damage resulting from: (i) consumable parts, such as
batteries, unless failure has occurred due to a defect in materials or workmanship; (ii) cosmetic
damage, including but not limited to scratches, dents and broken plastic on ports; (iii) use with
another product; (iv) accident, abuse, misuse, liquid contact, fire, earthquake or other external
cause beyond our reasonable control; (v) operating the Miko Product outside Miko’s published
guidelines; (vi) service (including upgrades and expansions) performed by anyone who is not a
representative or Miko or a Miko Authorized Service Provider (“ASP”); (vii) modification of Miko
Product functionality or capability without the written permission of Miko; or (viii) normal wear
and tear or due to normal aging of the Miko Product. Warranty is void if any serial number has
been removed or defaced from the Miko Product.
This limited warranty does not, under any circumstances, cover the replacement of or
reimbursement for any electronic device or personal property or anything else that is not a Miko
Your Responsibilities Before receiving warranty service, Miko or its agents may require that you furnish proof of
purchase details, respond to questions designed to assist with diagnosing potential issues and
follow Miko’s procedures for obtaining warranty service.
Following warranty service, your Miko Product or a replacement product will be returned to you
as your Miko Product was configured when originally purchased, subject to applicable updates.
You will be responsible for adding any embellishments reinstalling all other software programs,
data and information. Recovery and reinstallation of other software programs, data and
information are not covered under this warranty.
WHAT WILL MIKO DO IN THE EVENT THE WARRANTY IS BREACHED?
If during the Warranty Period you submit a valid claim to Miko or an ASP, Miko will, at its option,
(i) repair the Miko Product using new or previously used parts that are equivalent to new in
performance and reliability; or (ii) replace the Miko Product with a product that is at least
functionally equivalent to the Miko Product and is formed from new and/or previously used parts
that are equivalent to new in performance and reliability. If you submit a valid claim to Miko or an
ASP during the first 30 days in the Warranty Period, in addition to the repair or replacement
options discussed above, Miko may, at its sole option, provide refund or store credit for your
Miko may request that you replace certain user-installable parts or products. A replacement part
or product, including a user-installable part that has been installed in accordance with
instructions provided by Miko, assumes the remaining warranty of the Miko Product or ninety
(90) days from the date of replacement or repair, whichever provides longer coverage for you.
When a product or part is replaced or a refund provided, any replacement item becomes your
property and the replaced item becomes Miko’s property.
HOW TO OBTAIN WARRANTY SERVICE
For specific instructions on how to obtain warranty service on your Miko Product, please visit
our website, contact us at [email protected]
or at +1(415) 854-5954 or, if applicable, via an
ASP using the information provided below. A Miko representative or ASP will help determine
whether your Miko Product requires service and, if it does, will inform you how Miko will provide
In your email, please provide the following information:
• Serial Number;
• Order Number
• Last Four Digits of the Credit Card Used to Purchase
• Date of Purchase
• Copy of Receipt
• Return Address
Miko reserves the right to change the method by which Miko may provide warranty service to
you, and your Miko Product's eligibility to receive a particular method of service. You may be
responsible for shipping and handling charges depending on your location and the date of
purchase. If you seek service in a country that is not the country of purchase, you will comply
with all applicable import and export laws and regulations and be responsible for all custom
duties, V.A.T., freight cost and other associated taxes and charges as applicable from time to
time. For international service, Miko may repair or replace products and parts with comparable
products and parts that comply with local standards.
Return Miko Products for Warranty Claims
You may return for Miko Products for issues covered in warranty for Miko Products purchased
from our websites.
The returned Miko Product must meet the following criteria:
• Miko Product is under warranty;
• Miko Product is returned in the same condition as it was when shipped;
• Must be received in the original packing material and with including any accessories,
manuals, documentation, and registration that shipped with the Miko Product; and
• Copy of a valid receipt or Miko direct online store auto generated order number is
Upon receipt at our warehouse, Miko Product will be inspected by us. If your Miko Product does
not meet the warranty requirements set forth in this document, we may refuse performing
warranty services as described in this policy.
How to Return a Miko Product for Warranty Claims
To initiate a return, please email [email protected]
Our customer service representative may
provide you with a prepaid shipping label, tracking number, and instructions on how to return the
Miko Product. If you have multiple items to return, you may pack them in a single box with the
packing slip. You can either schedule a pickup with the carrier or drop off the package at any of
the carrier's locations. The prepaid shipping label will expire after 30 days.
This return process becomes effective from 1st January 2020 and will be amended from time to
time. Owners of Miko Products will be notified about the same on our website.
We will process and ship all in-stock orders within two to three business days. In the event that
items are backordered, we will notify you of any expected delays and will ship the items as we
receive them. Please note that if an item is temporarily out-of-stock, items ordered together may
not be shipped out on the same day.
You will be alerted as soon as each item is ready to be shipped. For domestic orders, we ship
via [UPS, UPS Mail Innovations, UPS SurePost, and USPS]. All orders are shipped with tracking
Shipping Time Frame
Ground to the lower 48 states:
2-7 business days
Ground to Hawaii, Alaska & Puerto Rico:
3-7 business days
YOU ACKNOWLEDGE AND AGREE THAT MIKO WILL NOT SHIP ANY MIKO PRODUCT
UNTIL DECEMBER 15, 2019, REGARDLESS OF WHEN YOUR ORDERS FOR SUCH
PRODUCTS ARE PLACED ON OUR WEBSITES.
PLEASE NOTE THAT WE CANNOT GUARANTEE SHIPPING TIMES OR DELIVERY DATES
OF YOUR ORDERS. WITHOUT LIMITING THE FOREGOING, YOU ACKNOWLEDGE AND
AGREE THAT, DUE TO POTENTIAL UNFORESEEN CIRCUMSTANCES, WE CANNOT
GUARANTEE HOLIDAY ARRIVAL FOR YOUR ORDERS, EVEN IF OUR WEBSITE STATES
THAT YOUR ORDERS WILL ARRIVE BEFORE A CERTAIN DATE IF CERTAIN CONDITION
IS MET (SUCH AS PLACING YOUR ORDER BEFORE A CERTAIN DATE)
In the case of an unexpected delay, we will do our best to keep you posted on your order's status.
US Domestic Shipping Charges: Free
International Shipping Charges: Depending on country. When supported by the Company, the
freight cost will be borne by the Company but in any case, all custom duties, V.A.T. and other
associated taxes and charges as may be applicable are your responsibilities.