Last Updated on 27th June, 2022
I. PERSONAL INFORMATION WE COLLECT
The categories of personal information we collect depend on whether you are:
• A visitor of the www.miko.ai website (“Site Visitor”)
• An individual who purchases one of our Products (“Customer”)
• A parent, guardian or other representative who registers a Miko Robot (“Authorized User”)
• The user of a Miko Robot, who is either the Authorized User or the Authorized User’s child or an individual who interacts with our Products in a store (“Primary User”)
• An individual who was invited by an Authorized User to interact with our Services, for example if you were invited to video chat through our Services (“Other User”) (collectively, “Users”), and the requirements of applicable law.
Information You Provide to Us
When you purchase from us or create a Customer account, we may collect your contact number, email address, shipping address and credit card details. If you are an Authorized User and create a profile for your child to use the Miko Robot, you have the option of providing additional details such as your child’s name, photograph, date of birth, and likes and dislikes.
our voice commands to Miko.
The Miko Robot’s Primary User will also provide information to us through their voice commands and queries to the Miko Robot. This information includes the Primary User’s age (used to provide an age-appropriate experience), preferences, and demographic information. This information may be asked for by the Miko Robot directly or inferred by the Primary User’s interactions with the Miko Robot. Please be aware that it is possible that some background audio, including the voices of other nearby persons, may be captured when a user is speaking to the Miko Robot.
Audio recordings of your voice interactions with the Miko robot may be transmitted to us to be converted into machine readable text so that the Miko Robot can respond to your commands. We may also use this data to improve our voice recognition software. We do not store audio files of your commands to the Miko Robot, but these files may remain on your Miko Robot.
You can upload the contact information, such as name, email address, and phone number of Other Users so that you can use the Miko Robot to initiate a video chat with them. Only upload the contact information of Other Users with their consent.
When you use our Services, the Miko Robot may allow you to video chat with Other Users using the camera on your device. If you choose to use the video chat and related features, the audio and video of you and your surroundings will be captured by the Miko Robot, and Other Users will be able to see and hear you.
Your Communications with Us.
We collect personal information from you such as email address, phone number, or mailing address when you request information about our Services, request customer or technical support, apply for a job, or otherwise communicate with us.
We may contact you to participate in surveys. If you decide to participate, you may be asked to provide certain information which may include personal information.
Social Media Content.
We may offer forums, blogs, or social media pages. Any content you provide on these channels will be considered “public” and is not subject to privacy protections.
Registration for Sweepstakes or Contests.
We may run sweepstakes and contests. Contact information you provide may be used to reach you about the sweepstakes or contest and for other promotional, marketing and business purposes, if permitted by law. In some jurisdictions, we are required to publicly share information of winners.
Information from individuals who may interact with Miko.
Miko Robot is primarily intended for purely personal, household use. As part of its regular functioning, Miko Robot will also detect and analyze the faces of individuals, other than your child, that are in your home. The Miko Robot will only search for faces when it is awoken from sleep modes, or at certain predesignated events, such as when you tap on Miko Robot, shake Miko Robot, or say “Hello, Miko.” You can restrict Miko Robot’s use of the camera by applying the camera cover and/or by disabling camera access in the mobile app
In addition, the Miko Robot continually listens for its trigger words, “Hello, Miko,” that will enable listening mode, and will continually record audio for a ten-second window after a Primary User stops talking.
You (not Miko) are responsible for ensuring that you comply with any applicable laws when you use Miko Robot. Depending on your use of Miko Robot, you may need to notify individuals that may interact with Miko Robot that their faces or voices may be detected and obtain any consent required by law.
Information Collected Automatically or From Others
The Miko Robot will collect information about the environment in which it is deployed. For example, the Miko Robot collects information about its movement throughout the environment to create a location ‘map’ of the space accessible to the Miko Robot. The spatial map is a digital representation of the Miko Robot’s domain and may not include recognizable images from the location environment.
Automatic Data Collection.
We may collect certain information automatically when you use the Services. This information may include your Internet protocol (IP) address, user settings, MAC address, cookie identifiers, mobile carrier, mobile advertising and other unique identifiers, details about your browser, operating system or device, approximate location information, Internet service provider, pages that you visit before, during and after using the Services, information about the links you click, and other information about how you use the Services. Information we collect may be associated with accounts and other devices.
In addition, we may automatically collect data regarding your use of our Services, such as the types of content you interact with and the frequency and duration of your activities.
Cookies, Pixel Tags/Web Beacons, Analytics Information, and Interest-Based Advertising technologies.
• Cookies. Cookies are small text files placed in Site Visitors’ computer browsers to store their preferences. Most browsers allow you to block and delete cookies. However, if you do that, the Services may not work properly.
• Pixel Tags/Web Beacons. A pixel tag (also known as a web beacon) is a piece of code embedded in the Services that collects information about Site Visitors’ engagement on that web page. The use of a pixel allows us to record, for example, that a Site Visitor has visited a particular web page or clicked on a particular advertisement.
• Analytics. We may also use Google Analytics and other service providers to collect information regarding Site visitor behavior and Site Visitor demographics on our Services. For more information about Google Analytics, please visit www.google.com/policies/privacy/partners/. You can opt out of Google’s collection and processing of data generated by your use of the Services by going to http://tools.google.com/dlpage/gaoptout.
Biometric information. We will not collect biometric data that uniquely identifies you without your explicit prior consent.
As a user of Miko Robot, you agree that we may collect the relevant User’s face, voice and emotional states in order to help the User securely log into our services and give you a better experience with our Products. A User’s biometric data is used only to identify the User, and to securely allow the User to access our Products. Biometric data we collect is accessible only by us and not by partner companies unless you have given your consent for the same. We do not sell, lease, trade, or otherwise profit from biometric data; provided, however, that we and our partner companies may be paid for a User’s use of the Services that utilize such biometric data. We will store biometric data using industry standard security for sensitive data, for no more than three years from the last used date you accessed our product, after which we will destroy the data. You may delete your biometric data from our systems at any time through our mobile app or by contacting us as described in “Contact Us” below.
Information from Other Sources. We may obtain information about you from other sources, including through third-party services and organizations to supplement information provided by you. For example, if you access our Services through a third-party application, such as an app store, a third-party login service, or a social networking site, we may collect information about you from that third-party application that you have made public via your privacy settings. Information we collect through these services may include your name, your user identification number, your user name, location, gender, birth date, email, profile picture, and your contacts stored in that service. This supplemental information allows us to verify information that you have provided to us and to enhance our ability to provide you with information about our business, products, and Services.
II. HOW WE USE YOUR INFORMATION
We use your information for a variety of business purposes, including to:
Fulfill our contract with you and provide you with our Services, such as: • Managing your information and accounts; • Providing access to certain areas, functionalities, and features of our Services; • Communicating with you about your account, activities on our Services and policy changes; • Undertaking activities to verify or maintain the quality or safety of a service or device; • Processing your financial information and other payment methods for products or Services purchased; • Providing advertising, analytics and marketing services; • Providing Services on behalf of our customers, such as maintaining or servicing accounts, providing customer service, and verifying customer information; • Processing applications and transactions; and • Allowing you to register for events.
Analyze and improve our Services pursuant to our legitimate interest, such as:
• Detecting security incidents, protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for that activity; • Measuring interest and engagement in our Services and short-term, transient use, such as contextual customization of ads; • Undertaking research for technological development and demonstration; • Researching and developing products, services, marketing or security procedures to improve their performance, resilience, reliability or efficiency; • Improving, upgrading or enhancing our Services; • Developing new products and services; • Ensuring internal quality control; • Verifying your identity and preventing fraud; • Debugging to identify and repair errors that impair existing intended functionality; • Enforcing our terms and policies; and • Complying with our legal obligations, protecting your vital interest, or as may be required for the public good.
Provide you with additional content and services, such as:
• Furnishing you with customized materials about offers, products, and Services that may be of interest, including new content or services; • Auditing relating to interactions, transactions and other compliance activities; and • Other purposes you consent to, are notified of, or are disclosed when you provide personal information.
Automated profiling. We may use technologies considered automated decision making or profiling. We will not make automated decisions about you that would significantly affect you, unless such a decision is necessary as part of a contract we have with you, we have your consent, or we are permitted by law to use such technology. You may escalate any concerns you have by contacting us below.
Use De-identified and Aggregated Information. We may use personal information and other data about you to create de-identified and aggregated information, such as de-identified demographic information, de-identified location information, information about the computer or device from which you access our Services, or other analyses we create.
Share Content with Friends or Colleagues. Our Services may offer various tools and functionalities to allow you to share Miko content with others. For example, we may allow you to provide information about your friends through our referral services.
Our referral services may allow you to forward or share certain content with a friend or colleague, such as an email inviting your friend to use our Services.
Operationally Necessary. This includes Technologies that allow you access to our Services, applications, and tools that are required to identify irregular site behavior, prevent fraudulent activity and improve security or that allow you to make use of our functionality;
Performance Related. We may use Technologies to assess the performance of our Services, including as part of our analytic practices to help us understand how our visitors use the Services;
Functionality Related. We may use Technologies that allow us to offer you enhanced functionality when accessing or using our Services. This may include identifying you when you sign into our Services or keeping track of your specified preferences, interests, or past items viewed;
Advertising or Targeting Related. We may use first party or third-party Technologies to deliver content, including ads relevant to your interests, on our Services or on third-party sites.
Cross-Device Tracking. Your browsing activity may be tracked across different websites and different devices or apps. For example, we may attempt to match your browsing activity on your mobile device with your browsing activity on your laptop. To do this our technology partners may share data, such as your browsing patterns, geo-location and device identifiers, and will match the information of the browser and devices that appear to be used by the same person.
III. DISCLOSING YOUR INFORMATION TO THIRD PARTIES
We will only share your personal information with the following categories of third parties. We have not sold consumers’ personal information in the preceding 12 months.
We may offer games developed by third parties. We vet all third-party developers before we allow them to make content for our Services. We may share any anonymous user data with these third-party developers to allow them to provide and improve their content.
We may share any personal information we collect about you with our third-party service providers. The categories of service providers (processors) to whom we entrust personal information include, but are not limited to: IT and related services (such as providers of speech-to-text technologies); information services; payment processors; customer service providers; and vendors to support the provision of the Services.
Affiliates. We may share personal information with our affiliated companies.
On our website, we may allow third-party advertising partners to set Technologies and other tracking tools to collect information regarding your activities and your device (e.g., your IP address, mobile identifiers, page(s) visited, location, time of day). We may also combine and share such information and other information (such as demographic information and past purchase history) with third party advertising partners. These advertising partners may use this information (and similar information collected from other websites) for purposes of delivering targeted advertisements to you when you visit third party websites within their networks. This practice is commonly referred to as “interest-based advertising” or “online behavioral advertising.” We may allow access to other data collected by the Services to share information that may be useful, relevant, valuable or otherwise of interest to you. If you prefer not to share your personal, non-biometric, information with third party advertising partners, you may follow the instructions below.
Disclosures to Protect Us or Others
We may access, preserve, and disclose any information we store associated with you to external parties if we, in good faith, believe doing so is required or appropriate to: comply with law enforcement or national security requests and legal process, such as a court order or subpoena; protect your, our or others’ rights, property, or safety; enforce our policies or contracts; collect amounts owed to us; or assist with an investigation or prosecution of suspected or actual illegal activity.
Disclosure in the Event of Merger, Sale, or Other Asset Transfers.
If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, purchase or sale of assets, or transition of service to another provider, then your information may be sold or transferred as part of such a transaction, as permitted by law and/or contract.
International Data Transfers. Where applicable, we will protect information through other legally valid methods, including international data transfer agreements.
You agree that all information processed by us may be transferred, processed, and stored anywhere in the world, including but not limited to, the United States or other countries, which may have data protection laws that are different from the laws where you live. We have taken appropriate safeguards to require that your personal information will remain protected and require our third-party service providers and partners to have appropriate safeguards as well. Further details can be provided upon request.
IV. YOUR CHOICES
You have certain choices about your personal information. Where you have consented to the processing of your personal information, you may withdraw that consent at any time and prevent further processing by contacting us as described below. Even if you opt out, we may still collect and use non-personal information regarding your activities on our Services and for other legal purposes as described above.
Email and Telephone Communications.
We may send you push notifications through our mobile application. You may at any time opt-out from receiving these types of communications by changing the settings on your mobile device. We may also collect location-based information if you use our mobile applications. You may opt-out of this collection by changing the settings on your mobile device.
“Do Not Track.
Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers.
Cookies and Interest-Based Advertising
You may stop or restrict the placement of Technologies on your device or remove them by adjusting your preferences as your browser or device permits. The online advertising industry also provides websites from which you may opt out of receiving targeted ads from data partners and other advertising partners that participate in self-regulatory programs. You can access these and learn more about targeted advertising and consumer choice and privacy, at www.networkadvertising.org/managing/opt_out.asp, http://www.youronlinechoices.eu/, https://youradchoices.ca/choices/, and www.aboutads.info/choices/. To separately make choices for mobile apps on a mobile device, you can download DAA’s AppChoices application from your device’s app store. Alternatively, for some devices you may use your device’s platform controls in your settings to exercise your choice.
Please note you must separately opt out in each browser and on each device. Advertisements on third party websites that contain the AdChoices link may have been directed to you based on information collected by advertising partners over time and across websites. These advertisements provide a mechanism to opt out of the advertising partners’ use of this information for interest-based advertising purposes.
Your Privacy Rights
In accordance with applicable law, you may have the right to:
• Access personal data about you consistent with legal requirements. In addition, you may have the right in some cases to receive or have your electronic Personal Data transferred to another party.
• Request correction of your personal information where it is inaccurate or incomplete. In some cases, we may provide self-service tools that enable you to update your personal information, or we may refer you to the controller of your personal information who is able to make the correction.
• Request deletion of your personal information, subject to certain exceptions prescribed by law.
• Request restriction of or object to processing of your personal information, including the right to opt in or opt out of the sale of your personal Data to third parties, if applicable, where such requests are permitted by law.
If you would like to exercise any of these rights, please log into your account via the mobile app (to delete your information), or contact us as set forth below. We will process such requests in accordance with applicable laws. To protect your privacy, we will take steps to verify your identity before fulfilling your request.
V. DATA RETENTION
VI. SECURITY OF YOUR INFORMATION
By using the Services or providing personal information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Services. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Services, by mail or by sending an e-mail to you.
VII. CHILDREN’S INFORMATION
You may delete your child’s information from the Miko Robot at any time using the mobile app. If you learn that your child has provided us with personal information without your consent, you may contact us as set forth below. If we learn that we have collected any personal information in violation of applicable law, we will promptly take steps to delete such information, unless we have a legal obligation to keep it, and terminate the child’s account.
VIII. OTHER PROVISIONS.
If you are located in the European Economic Area or the UK, you have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable law.
IX. CONTACT US
RN Chidakashi Technologies Pvt. Ltd. Flat No. 4, Plot No. 82, Stambhtirth Rafi Ahmed Kidwai Marg
Wadala (West), Mumbai - 400031 [email protected]
Rakuten Advertising may collect personal information when you interact with our digital property, including IP addresses, digital identifiers, information about your web browsing and app usage and how you interact with our properties and ads for a variety of purposes, such as personalization of offers or advertisements, analytics about how you engage with websites or ads and other commercial purposes. For more information about the collection, use and sale of your personal data and your rights, please use the below links.